When you book an appointment, the Spring Health treatment room is held exclusively for you. If you need to cancel or reschedule, it is our policy that a minimum of 48 hours notice is provided so that I may offer that time slot to another patient. Cancelling at short notice (less than 48 hours) does not provide us the opportunity to offer appointments to other patients. Where a cancellation is made at short notice (ie. less than 48 hours) there will be an invoice sent out to your email, this will need to be paid before any further appointments are able to be made. This fee will be waived if we are able to fill your cancelled appointment time with another patient booking.
If you need to reschedule your scheduled appointment please contact us at Spring Health to arrange.
Do not phone the clinic for any cancellations less than 48 hours - any phone calls received within the 48 hour period will not be responded to, an invoice will be automatically generated and sent out via email and required to be paid within 24 hours, prior to any future bookings are accepted.
1, A 50% cancellation fee applies where less than 48 hours, but more than 24 hours, notice has been provided.
2. Where less than 24 hours notice has been provided the cancellation fee will be 100% of the service fee.
3. Missed appointments ie. where a `no-show’ occurs, 100% of the booked service fee applies.
All invoices will be issued via email and will be required to be paid within 24 hours and is payable before any future bookings are accepted.
Where a pattern of cancelling your Spring Health appointments at short notice occurs, that is less than 48 hours, then a 100% deposit will be required for all future bookings.